In a world full of businesses, how do you choose which companies you want to work with?
When looking for a company to hire, whether it be a hairdresser, a lawn service, a real estate agent, or really any service, very few people hire the first company they find on Google without asking any questions. Instead, most people (although they may start with Google,) choose to do some research before deciding who to hire. People typically look at things like cost, experience, quality of customer service, business hours, and a variety of other factors that may be important to them. While different things are going to be important to different people, the common goal for everyone when doing this research is usually to find a company that stands out to them in some way. They’re looking for something that makes one company better than the rest of them and for someone they can trust.
So when you’re looking to hire an architect, why would you do things any differently? More than likely, that architect is going to be designing your home or business, and of course, you want it to be high quality, so you’re going to search for an architect that stands out from the rest.
So what sets Torgerson Design Partners apart from the rest? What makes us stand out?
1. Customer Service
At TDP, customer service is our top priority. Our mission is to explore and express our client’s vision to create high-quality design solutions — every single time. When a client comes to us with a vision in mind, we do everything we can to make it happen exactly as they’re envisioning it. Collaboration and communication are extremely important when it comes to client satisfaction, and we are committed to our clients and their needs and goals above anything else. We love a challenge, and we are always searching for new and better ways to deliver what our clients are looking for, but we are also big believers in being honest with our clients, and will always explain and work through any issue that may arise. Trust is huge and we begin building it from the very first meeting so our clients know they are in good hands.
Why is customer service so important to us? Because we believe that doing honest, direct business is the only way to build strong business relationships. We want our clients to trust us. We want them to come back to us time and time again. We want them to send their friends and family in our direction. Customer service is so important because we want our clients to know without a doubt that they chose the right architect – the architect that stands out from the rest.
Our team has over 45 years of professional experience with many complex projects of all types from large to small. Our team members come from a wide range of backgrounds, giving us an expertise in a variety of areas. We have worked on everything from widely known retail and entertainment projects such as the Wonders of Wildlife Museum and Top of the Rock, to smaller scale, local restaurants like the Market House Cafe on the square in Ozark, to schools and churches, and everything in between. Plus, we’re licensed in 29 states, giving us the ability to work on projects all across the country!
When staffing each project, we take each person’s experience and area of expertise into consideration. We try to create a team for each project that will not only help the client fulfill their vision, but that will also give our team members the opportunity to learn and grow and gain even more experience.
3. Community Involvement
We’re passionate about our community. Not just Ozark, but Christian County and the entire Springfield area as well. We’re extremely proud to be a part of this small, but growing community, and we try to support it in any way that we can. If you’ll remember a few months ago, we wrote a blog titled “8 Ways to Get Involved in Your Community,” where we talked about some of the different organizations we support and clubs that our team members are a part of. One of our favorite organizations is Care to Learn, and we participate in several events throughout the year to support them. We also have team members involved in the Junior League of Springfield, Rotary Club, Optimist Club, 4C Sertoma Club, Lions Club, and the Historic River District / Main Street Initiative here in Ozark. In addition to these clubs and organizations, we also really enjoy getting involved in community events such as the Christmas parade, and the Sertoma Duck Race.
We care about our community and we care about the projects that we work on within our community. We want this area to continue to thrive, but that can only be done when people support it and help it grow.
4. Company Culture
At TDP, we’re basically a family. We’re not just co-workers, we’re a team, and our leadership strives to make sure that we are constantly working together, as a team. This approach not only gives us the ability to help each other out whenever it’s needed, but it also gives us the opportunity to have several creative minds involved in each project and helps us come up with our best ideas and solutions to problems.
A few of the things we do that help make us such a tight-knit team, actually don’t have anything to do with work at all! One of our favorite things is our Friday morning breakfasts. Each week we take turns bringing breakfast and we just spend a little time together enjoying a meal and talking about non-work things. If you read our monthly newsletter, you probably know that we also do a monthly office event. Sometimes this is as simple as drinks at a restaurant after work, or a game night here at the office, but we’ve also done things like a baseball game, an escape room, and a fishing tournament. We try to do a variety of activities so that there’s something that everyone enjoys, but the main point is just that we bond as a team!
We truly believe that our family and team-oriented approach to work plays a huge role in the firm’s success.
5. Project Completion
Most of our clients come to their first meeting with us having no idea what to expect. A lot of times they’re nervous, and though they may have a great vision in their mind, they really don’t know where to begin. Our job is not just to create some drawings and then send you on your way to figure the rest of it out on your own. We’re here to help you every single step of the way. It is always our goal during our first meeting to gain our clients’ trust and make them feel at ease. We discuss their vision, their budget, their timeline, any potential problems that may arise, and much much more. Then, we continue this communication throughout the entire progression of the project, from start to finish.
In addition, we also guide our clients with the things they may not have thought of on their own. Things like permitting, zoning, parking and circulation, and local development guidelines. We help clients understand construction documents, manage the construction process, assist with contractor bidding, and coordinate with our engineering consultants and building team to ensure that things are completed correctly, within budget, and on time.
As part of our commitment to complete customer satisfaction, we want our clients to be fully in the know and comfortable through the entire process, which is why we make sure we are there to guide you every step of the way.